Call 888-502-2348 18 Years in Business – Shop Our 18th Anniversary Sale!

Select Page

STORE POLICIES

Terms and Conditions 

Agreement between User and www.gympros.com 

Welcome to www.gympros.com. The www.gympros.com website (the “Site”) is composed of various web pages operated by GymPros. www.gympros.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.gympros.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 

www.gympros.com is an E-Commerce Site. 

New and Used Fitness Equipment, Accessories and Apparel 

Privacy 

Your use of www.gympros.com is subject to FES LLC’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices. 

Electronic Communications 

Visiting www.gympros.com or sending emails to FES LLC constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. 

Children Under Thirteen 

Gympros does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.gympros.com only with permission of a parent or guardian. 

Cancellation/Refund Policy 

You may cancel your purchase at any time. Any cancellations made after 24 hours of making the purchase will not qualify for a full refund and are subject to a 6% processing fee as well as a 30% cancelation fee, shipping charges may apply (see below for a detailed description of our policies). Please contact us at support@gympros.com or (844) 872-9825 with any questions. 

Links to Third Party Sites/Third Party Services 

www.gympros.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of GymPros and are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. GymPros is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by GymPros of the site or any association with its operators. 

Certain services made available via www.gympros.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.gympros.com domain, you hereby acknowledge and consent that GymPros may share such information and data with any third party with whom GymPros has a contractual

relationship to provide the requested product, service or functionality on behalf of www.gympros.com users and customers. 

No Unlawful or Prohibited Use/Intellectual Property 

You are granted a non-exclusive, non-transferable, revocable license to access and use www.gympros.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to GymPros that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of GymPros or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. GymPros content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of GymPros and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of GymPros or our licensors except as expressly authorized by these Terms. 

International Users 

The Service is controlled, operated and administered by GymPros from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the GymPros Content accessed through www.gympros.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 

Indemnification 

You agree to indemnify, defend and hold harmless GymPros, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. GymPros reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with GymPros in asserting any available defenses. 

Arbitration 

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

Class Action Waiver 

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and GymPros agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. 

Liability Disclaimer 

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. FIT EQUIP SOLUTIONS LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 

GYMPROS AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS 

CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. GYMPROS AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GYMPROS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF

THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF GYMPROS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

Termination/Access Restriction 

GymPros reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and GymPros as a result of this agreement or use of the Site. GymPros performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of GymPros right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by GymPros with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and GymPros with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and GymPros with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 

Changes to Terms 

GymPros reserves the right, in its sole discretion, to change the Terms under which www.gympros.com is offered. The most current version of the Terms will supersede all previous versions. GymPros encourages you to periodically review the Terms to stay informed of our updates. 

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.gympros.com, and GymPros and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to GymPros include www.gympros.com and GymPros. The GymPros website is a ecommerce site. By using the GymPros website, you consent to the data practices described in this statement. 

Collection of your Personal Information 

In order to better provide you with products and services offered, GymPros may collect personally identifiable information, such as your: 

– First and Last Name 

– Mailing Address 

– E-mail Address 

– Phone Number 

If you purchase GymPros products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 

Use of your Personal Information 

GymPros collects and uses your personal information to operate and deliver the services you have requested. 

GymPros may also use your personally identifiable information to inform you of other products or services available from GymPros and its affiliates. 

Sharing Information with Third Parties 

GymPros does not sell, rent or lease its customer lists to third parties. 

GymPros may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. GymPros may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to GymPros, and they are required to maintain the confidentiality of your information. 

GymPros may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GymPros or the site; (b) protect and defend the rights or property of GymPros; and/or (c) act under exigent circumstances to protect the personal safety 

of users of GymPros, or the public. 

Opt-Out of Disclosure of Personal Information to Third Parties 

In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know: 

  • The categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, visit this Web page Contact Us. 

Tracking User Behavior 

GymPros may keep track of the websites and pages our users visit within GymPros, in order to determine what GymPros services are the most popular. This data is used to deliver customized content and advertising within GymPros to customers whose behavior indicates that they are interested in a particular subject area. 

Automatically Collected Information 

Information about your computer hardware and software may be automatically collected by GymPros. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the GymPros website. 

Use of Cookies 

The GymPros website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize GymPros pages, or register with GymPros site or services, a cookie helps GymPros to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same GymPros website, the information you previously provided can be retrieved, so you can easily use the GymPros features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GymPros services or websites you visit. 

Links 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

Security of your Personal Information 

GymPros secures your personal information from unauthorized access, use, or disclosure. GymPros uses the following methods for this purpose: 

– SSL Protocol 

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. 

Right to Deletion 

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: 

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records. Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen 

GymPros does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 

Opt-Out & Unsubscribe from Third Party Communications 

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of GymPros by contacting us here: 

– Web page: Contact Us 

– Email: support@gympros.com 

– Phone: (844) 953-1494 

E-mail Communications 

From time to time, GymPros may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from GymPros or click on a link therein. 

If you would like to stop receiving marketing or promotional communications via email from GymPros, you may opt out of such communications by replying STOP. 

External Data Storage Sites 

We may store your data on servers provided by third party hosting vendors with whom we have contracted. 

Changes to this Statement 

GymPros reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. 

CHARGEBACK POLICY

There is no reason for a Chargeback to ever be filed. If You think that Your credit card, debit card or Payment Method was used fraudulently on the Website, or if You want to RETURN or CANCEL an order, or for any other concern, please Contact Us for immediate resolution. We will be happy to help You. 

Prevention 

If we determine in our reasonable discretion that a Chargeback is likely for any transaction, We may withhold the amount of the transaction until the expiration of the period during which the user may dispute the transaction, the Chargeback is processed, or We determine that a Chargeback will not occur. 

CHARGEBACKS 

You must provide an authorization through clicking “I Agree” for every payment . Your authorization is a binding agreement for Us to charge Your card or Payment Method; and as such You waive any right to file a Chargeback for any cause (excepting fraud), including a Force Majeure event, as defined in the Terms and Conditions, and agree to this Chargeback Policy. 

YOU AGREE THAT YOU WILL NOT FILE A CHARGEBACK FOR ANY AMOUNTS CHARGED TO YOUR CREDIT, DEBIT CARD OR PAYMENT METHOD ON THE WEBSITE. If you want to dispute an order or charge, You agree to file for a Return or Cancellation, not a Chargeback. 

If you file a Chargeback for a payment initiated by You or any authorized user of your card or Payment Method, You agree that we may recover the amount of the Chargeback by any means deemed necessary, including, but not limited to, recharging your card or Payment Method or having the amount recovered by a collection agency. 

You understand and agree that in the event you initiate a Chargeback with a Payment Method provider for a Product or Service You have received and in fact owe payment for, and You are successful in recovering the disputed funds that would otherwise be owed to the Us, We will make every effort to provide documentation to the Payment Method provider that you did receive the Product or Service. We may in our sole discretion dispute such Chargeback through all available means, including without limitation, by third-party debt collection services, in which event we shall be entitled to recover the cost of collection. 

Further, We reserve the right to issue an invoice/send a bill to you for any and all Product or Service that We have sold and delivered to You. You hereby agree to pay the invoice or bill in full in the event that a Chargeback dispute is initiated. Should You fail to make appropriate payment, We shall pursue any and all available legal and equitable remedies available by law. 

You acknowledge and agree that We will be entitled to recover any Chargebacks that may be imposed on Us by a Payment Method provider or third parties, plus associated fees, fines, expenses or penalties, as well as any processing or any other fees whatsoever incurred by us on those Chargebacks, in addition to any other sums that may be due hereunder. We may recover these amounts by debiting your account or setting off any amount owed to you. 

Contesting Chargebacks 

You agree to assist us when requested, at Your expense, to investigate your transaction with regard to the Chargeback. You agree to cooperate and provide all information that We request from you for the purposes of investigating and/or contesting a Chargeback. We will send such

requests to the email address that You provide to us and you must provide a full response to the request within fourteen (14) days, unless another time frame is specified in the request. 

Notwithstanding the termination of the availability of the Website or Our Products or Services to you for any reason, We shall remain entitled to contest and recover Chargebacks from You (and, where if relevant, from any party who has provided Us with a guarantee or security relating to your obligations under this Policy). 

Return of “Product Not As Described” 

You agree not to file a Chargeback for the reason of “Product Not As Described”. If You want to dispute an order or charge, You agree to file for a Return or Cancellation, not a Chargeback. Return Shipping at Your Expense. If the Payment Method provider resolves a Chargeback in Your favor, You acknowledge and agree that You will return the Product to us at your own expense. You have to return the Product in the original packaging within 15 days of your purchase with receipt or proof of purchase (“Return Period”). If the Return Period has passed since Your purchase, You acknowledge that by then, You have waived the right for a Chargeback or a Return. 

Conditions of Product for Return. In order for a return of a Product to be accepted, it must meet the following conditions: 

  • The Product must be unused.
  • The Product must be in its original state and packaging with the original tags attached.
  • Stickers on the Product box or packaging should not be removed or altered in any form.
  • We do not accept return or exchange Products that were:
  • Obtained from a source other than the Website.
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • You will return the Product to us in the same condition that we sent it to You. We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable if We do not receive the returned Product or if we will receive it not in the same condition as you have sent it.
  • You must prepay and insure the shipping charges for all returns. Shipping and handling charges are not refundable.
  • After We receive the returned Product, Our team of professionals will inspect it. 

Chargeback Fraud 

A fraudulent Chargeback occurs when a customer attempts to dispute a charge for a Product or Service that he/she has actually purchased. Attempting to dispute a valid credit card charge is fraudulent and is illegal. We do not tolerate Chargeback Fraud, and We follow the following procedure when it takes place: 

If You attempt to dispute or deny a valid charge, We will first contact You directly, because most disputed charges occur as a result of the customers not recognizing Our charge on their statement. You will have ten (10) calendar days to reverse Your dispute upon receipt of Our e-mail, letter, or phone call. 

If You do not reverse the dispute or otherwise attempt to resolve the situation, We will file a police report with your local authorities and seek criminal charges against you. Your account will be turned over to a collection agency, which will initiate collection activities as well as report

Your account as delinquent to all of the major credit bureaus. If You still do not resolve the situation by either reversing the dispute or reimbursing us for the amount disputed plus Our bank fees, We will file a civil lawsuit against You for the amount disputed, for bank fees related to the Chargeback, for additional damages for the harm Your Chargeback causes to our merchant credit record, and for punitive damages as the courts do not take credit card fraud lightly. 

Chargeback Abuse Policy 

You agree not to abuse any Payment Method provider’s Chargeback policy and this Chargeback Policy. 

In the event that You have filed a Chargeback, and the Chargeback was resolved in Our favor by the Payment Method provider, You agree to terminate your Chargeback with the Payment Method provider immediately, and You agree to reimburse Us for any costs incurred in researching and responding to such Chargeback, including without limitation, Our actual costs paid to the credit card processor or Our banks, other third parties, and the reasonable value of the time of Our employees and owners spent on the matter, as determined in Our discretion in good faith. 

In the event that a Chargeback is placed or threatened on a purchase, We reserve the right to report the incident for inclusion in the Chargeback abuser database(s) of Our choosing and in Our sole discretion. The information reported will include name, email address, order date, order amount, IP address, full address, and phone number. Being listed on such databases may make it more difficult or even impossible for the abuser to use credit card(s) on future purchases with Us or other merchants. Chargeback abusers wishing to be removed from the database shall 

make payment to Us for any outstanding amount owed to Us + $150 for processing and handling by wire transfer or such other means as We may require. All legal fees and collection fees accrued in the entire process will be added to the total collection amount owed by the abuser. 

ALL UNRESOLVED CHARGEBACK ABUSE ISSUES COMMITTED WILL IMMEDIATELY BE REPORTED TO MAJOR CREDIT BUREAUS, CHARGEBACK ABUSERS DATABASES, AND COLLECTION COMPANIES. THIS CAN SEVERELY DAMAGE CREDIT RATINGS FOR UP TO 7 YEARS. 

RETURNS and REFUNDS POLICY 

If You are looking to return Your ordered Product, We are here to help! 

RETURN PERIOD 

In order to be eligible for a refund, you should promptly Contact Us within 2 days from the time you received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, and the reason for the return. 

Pre Owned products, Demos, Open Box items, New Cardio and Weight Equipment, specially priced items, promotional items, discounted equipment do not qualify for any exchanges, returns or refunds.

All items stated above are sold as-is and are a “Final Sale”. There are no returns or exchanges accepted. 

Equipment purchases prior to any new promotion are not eligible for price adjustments on prior purchases or promotions. 

Once an order has been placed, it cannot be changed or cancelled without incurring any cancelation and processing fees. 

To cancel Your order, please Contact Us. 

If the Return Period has passed since your purchase, We will not issue a refund. 

SHIPPING FOR RETURNS 

  • You agree to return the purchased Product to Us in its original and exact packaging and state.
  • In returning Product, please use the Invoice Number as the RMA and reference number.

RETURN SHIPPING 

  • You must prepay and insure the shipping charges for all returns.
  • Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
  • We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping company. We will not be liable and We will not issue a refund if WE do not receive Your returned Product or if We will not receive it in the same condition as You have sent it.

After We receive Your purchased Product, Our team of professionals will inspect it. 

RESTOCKING FEE 

  • A Restocking Fee of 30% of the Product price will apply to all returns.
  • The Restocking Fee will be deducted from the amount that will be refunded to you.

CONDITIONS OF PRODUCT FOR RETURN 

In order for a return of a Product to be accepted, it must meet the following conditions: 

  • The Product must be in the original and exact packaging and state, with the original tags attached.
  • Stickers on the Product box or packaging should not be removed or altered in any form.

We do not refund Products that were: 

  • Obtained from a source other than the Website or Our authorized resellers.
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc.
  • Damaged by misuse or activities other than the intended purpose.

PROCESSING OF REFUNDS

  • We will process the refund 10 to 14 business days after We receive the returned Product.
  • If You are entitled to a refund, We will refund the purchase price to the original payment method You used during the purchase.

CONTACTING US 

We will notify You via email, within a reasonable period of time, whether You are entitled to a return or refund. To follow-up on the status of Your request, please Contact Us. 

CANCELLATION POLICY 

We can cancel your order if you make a cancellation request before the product is shipped out. Once the order is placed customers have 24 hours to cancel the order and only be responsible for a 6% processing fee. After 24 hours a 36% cancellation fee will be charged which covers any processing fees, labor and part cost and any other fees associated with the purchase. 

INVENTORY AND PRODUCT AVAILABILITY 

Due to the nature of our industry Gym Pros does not guarantee inventory or product availability. In the event that a product is delayed in production/ certification, Gym Pros will offer alternative options. Quoted shipping and delivery lead times are subject to change and are approximations 

and averages, not guarantees. Any order canceled due to a delay is still subject to our cancelation policy. Adding to your cart or receiving an order confirmation does not guarantee availability. 

Shipping Policy 

Following are the terms and conditions that constitute our Shipping Policy. 

Domestic Shipping Policy 

Shipment processing time: 

Shipping lead time may vary depending on location and carrier.Please contact us for more details. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed.. Please allow additional time for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates: 

Shipping charges for your order will be calculated and displayed at checkout. 

* Overnight and Priority delivery is only available for orders with delivery addresses within the continental United States. 

Brand new in factory sealed box products are manufactured with the objective of being assembled by the average customer who has no experience assembling fitness equipment and only requires partial or standard assembly, most are quite basic, manufacturer’s owner’s manuals are provided with step by step instructions. In-home/office installation including up or downstairs and assembly is available for a reasonable fee, ask your Fitness Expert or Support Specialist for a quote. We work with many of the top freight carriers who often upgrade delivery from curbside to the closest covered area to the front of the home or business such as a garage

or porch. Customers may ask the driver if they can help deliver the product as close as possible to the room of choice, a tip may be helpful in motivating the driver which is at the driver’s sole discretion, otherwise, if customer does not have access to anyone to help carry product to room of choice, technicians, installers are available in every zip code nationwide and we will be happy to provide a competitive quote. Long driveways, steep hills, cul de sacs, low hanging telephone lines, canopy trees, and other possible obstructions may require a smaller truck from the carrier, if available, or if delivery restrictions prohibit a truck from typical deliveries, customer also has the option to meet the truck at a mutually agreed upon location such as at the end of their driveway, gas station, freight terminal, etc. to transfer equipment to a pick-up truck or van or the product can be picked up at the freight terminal. These scenarios are extremely rare. Special delivery and/or inside installation requests must be stated at the time of sale. Additional cost may apply. The majority of rebuilt products are shipped predominantly assembled. Certain parts and fragile components such as electronic consoles and protruding parts may be removed and packaged/protected separately to minimize risk of freight damage and ensure safe delivery. There is one delivery lead time for the entire nation, including the furthest most remote cities such as South Florida, South Texas, North Eastern, and North Western corners of the country, giving consideration to increased shipping volume periods during holidays and other major events, extreme seasonal weather conditions across the nation that may affect trucks traversing back and forth across the nation, is approximately 14-28 business days on average for new products. 

Shipment to P.O. boxes or APO/FPO addresses 

GymPros ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. 

Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 – 48 hours. 

Customs, Duties and Taxes 

GymPros is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages 

GymPros is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy 

We currently do not ship outside the U.S. 

Returns Policy 

Our Cancellations, Returns and Refunds Policy provides detailed information about options and procedures for returning your order.

Sign up for our Newsletter!